Generic Configuration

You can now store configuration data needed for your business use cases as required by the channels, as part of this configuration. For example, the hierarchical path to SIM card, configuration data for guided selling - the questions and the responses, storage location of images and documents etc. are standard use cases where this configuration could be used.

The configuration is to be stored in Json format.

The business benefit of this feature is that you can define any configuration in a generic manner for your own use.

Steps to Enable

You don't need to do anything to enable this feature.

Access Requirements

Back Office Specialist defines the generic configuration. Also, Back Office Specialist provides the query permissions for other roles such as Support Specialist, Anonymous user and Subscriber for a specific configuration record.