Enable New Benefits Alerts
You can now use the standard Alerts functionality to send automatic notifications to benefits participants for these events:
- Benefit bill charges
- Benefit bill payments
- Court orders
- Self-report life events (submission confirmation, approval, rejection, and requests for more information)
Here’s the list of alerts:
Name |
Type |
What it does? |
Benefits Bill Charges Alert (BEN_BILL_CHARGES) |
Event |
Notifies employees about their unpaid bills for the calendar period. |
Benefits Bill Payments Alert (BEN_BILL_PAYMENT) |
Event |
Notifies employees about the receipt of their payment. |
Ending of Court Order Alert (BEN_COURT_ORDER_DEPENDENT_ENDDATED) |
Event |
Notifies employees that the dependent's coverage court order is ending. |
Confirmation of a Self-Declared Event (BEN_REPORT_LIFE_EVENT) |
Event |
Notifies employees about the confirmation of a participant's self-declared life event. |
Rejection of Self-Reported Life Event Alert (BEN_SELF_REPORTED_LIFE_EVENT_REJECTED) |
Event |
Notifies employees that the self-reported life event was rejected. |
Successful Submission of Self-Reported Life Event Alert (BEN_SELF_REPORTED_LIFE_EVENT_SUBMIT) |
Event |
Notifies employees that the self-reported life event was submitted successfully. |
Request for More Information on Self-Reported Life Event Alert (BEN_SELF_REPORTED_LIFE_EVENT_INFO_REQD) |
Event |
Notifies employees that more information is required for the self-reported life event. |
This enhancement reduces the need for Benefits administrators to send manual communications and thereby saves time.
Here's the demo of these capabilities:
Steps to Enable
At a high level, here's what you need to do to enable event alerts and make them available to benefits users.
- Click Navigator > Tools > Alerts Composer to enable the alerts you want to use.
- Open the alert for editing. You can use the Templates tab if you want to change the wording, format, or add graphics and links.
- Use the Run Options tab if you want to define a schedule for event alerts and make any changes to the delivered runtime settings.