AI Agent Task Type for Guided Journeys

We have enhanced the task types for guided journeys by adding a new Artificial Intelligence-based (AI-based) Agent task type. You can use this task type to allow employees to directly interact with the AI platform. For example, managers can type a question to find the promotion policies in their organization when promoting employees of a certain grade.

Create Task in a Guided Journey for Agent Task Type

Users can leverage AI capabilities to interact with the application and find relevant answers within the transaction.

Steps to Enable

You need to enable the ORA_PER_AGENT_TASK_TYPE_GUIDED_JOURNEYS_ENABLED profile option to enable the Redwood journeys setup pages. By default, this profile option is set to N.

Profile Option Code	Profile Display Name	Default Profile Value
ORA_PER_AGENT_TASK_TYPE_GUIDED_JOURNEYS_ENABLED	Agent Task Type Enabled for Guided Journeys	N

To change the default profile option value and enable the feature, follow these steps:

Navigate to the Setup and Maintenance work area.
Search for and click the Manage Administrator Profile Values task.
Search for the ORA_PER_AGENT_TASK_TYPE_GUIDED_JOURNEYS_ENABLED profile option code and select the profile option in the search results.
In the ORA_PER_AGENT_TASK_TYPE_GUIDED_JOURNEYS_ENABLED: Profile Values area, enter Y in the Profile Value field.
Click Save and Close.
Click Done.

Tips And Considerations

You can use this task type only in a guided journey.
This feature is only available when using guided journeys on Redwood pages.
The interaction with the agent is only displayed on the UI and not stored anywhere.
This task type can't be created in the task library or in a task group.

Key Resources

AI Agents feature in 24D HCM Common What's New.
For more information about journeys, refer to the Implementing and Using Journeys guide on Oracle Help Center.

Access Requirements

Access Intelligent Agent Chat, HRC_ACCESS_AI_AGENT_CHAT_PRIV privilege secures this feature. You must add this function privilege to your custom roles to use this feature. See the Release 13 Oracle Human Capital Management Cloud Security Upgrade Guide on My Oracle Support (Document ID 2023523.1) for instructions about implementing new functions in existing roles.

For information about existing security privileges, refer to the Security Reference for Common Features guide on the Oracle Help Center.