Support of Default and User-Defined Content for Journey Notifications

We have enhanced journey and task notifications so that you can make use of customized alert notifications to send relevant content. You can now configure custom alert notifications directly from a journey or task UI based on the notification type. Earlier you would configure alerts for journeys through the Alerts Composer UI and link it using the Journey Templates UI.

For example, you can configure customized notifications in these scenarios:

  • When a journey is assigned or force completed.

  • When a task is assigned or reassigned.

  • When a task is completed or deleted.

  • When a task is updated or force closed.

  • When a task expires or is marked as not applicable.

  • When you need to send task reminders.

Content Types for Journey Assigned Notification

Content Types for Journey Assigned Notification

The default alert template is the seeded alert that's used by default for all alert notifications.

Default Content Type for Journey Assigned Notification

Default Content Type for Journey Assigned Notification

The user defined alert template is a copy of the seeded alert that you modify and associate to the journey template and tasks.

User-Defined Content Type for Task Assigned Notification

User-Defined Alert Template for Task Assigned Notification

The User-defined content is the new enhancement where you can provide your custom content for the title and description for the journey template and tasks.

NOTE: If you configure a User-defined content alert, the alert notification is generated in Redwood style. It's recommended that you start using this new alert template for modern and improved notifications.

User-Defined Content Type for Journey Assigned Notification

User-Defined Content Type for Journey Assigned Notification

User-Defined Content Type for Task Assigned Notification

User-Defined Content Type for Task Assigned Notification

User-Defined Content Type for Task Reminder Notification

User-Defined Content Type for Task Reminder Notification

Default Content Notification for Journey Assigned

Default Content Notification for Journey Assigned

Default Content Notification for Task Assigned

Default Content Notification for Task Assigned

User-Defined Content Notification for Task Assigned

User-Defined Content Notification for Task Assigned

Simplify the user experience when configuring and customizing journey notifications.

Steps to Enable

For more information, refer to this topic: How do I configure alert notifications for default and user-defined content for journeys and tasks?

Tips And Considerations

  • Existing journey and task notifications will continue to use the User-defined alert template, if you have configured one.

  • If you don’t select an alert template, the application will use the seeded template by default.

  • By default, notifications for new journeys and tasks will use the Default content type.

  • This feature is only applicable to Redwood Journeys.

Key Resources

For more information about journeys, refer to the Implementing and Using Journeys guide on Oracle Help Center.

Access Requirements

You must be granted the Manage Journey (ORA_PER_MANAGE_JOURNEY_TEMPLATE) aggregate privilege to work on journey templates.