Group Communications and Events with Categories

Use categories to group communications and events to make it easier for employees to search and find them. Campaign admins create categories using the ORA_HCO_COMM_CATEGORY lookup, which includes predefined categories and the option to create more categories for your business requirements. The predefined categories are automatically associated to existing campaigns based on the campaign purpose. As an example, you could create a category for campaigns associated with Onboarding. When the campaign manager creates a communication campaign, they can tag it with the Onboarding category. Then the employee can use the Category filter to find all their communication campaigns tagged with Onboarding on Communications and Events Hub.

When you create a new category, use these tags to specify where it's available to use:

• Communications - available for campaigns and posts
• Events - available for events
• Blank - available for campaigns, posts, and events

Add categories to help campaign managers group communications and events so that employees can easily find them.

Steps to Enable

You don't need to do anything to enable this feature.

Tips And Considerations

You can't delete predefined categories, but you can disable them to prevent campaign managers using them.

Avoid deleting any additional categories you create if they're associated with any communications or events because the category field will appear empty. It would also prevent an employee from being able to access a communication or event with a deleted category on the Communications and Events Hub page.

You can update a category name if it's no longer applicable or relevant by editing the meaning associated with the category. The updates you make will apply to all associated communications and events using that category.