Redwood Experience: Enhanced Search Experience in Message Center Using a New Profile Option
Take advantage of the enhanced search experience in Message Center when you apply the All messages or Sent by others filters. This is achieved by bypassing data security for search through a new profile option, ORA_IRC_MSG_CENTER_SEARCH_VIEW_UNRESTRICTED.
When you enable this profile option, you can:
- Enable recruiters to view the list of all emails, SMS, and WhatsApp messages for all requisitions, pools, and events that they have access to. In the 25C upgrade, they could view messages from the most recently modified 10,000 requisitions, 5000 pools, and 5000 events.
- Enable recruiters to view the list of all emails, SMS, and WhatsApp messages in the context of candidate profiles, prospects, submissions, events, or pools that they don’t have access to.
Until upgrade 25C, they couldn’t see emails for a candidate if they didn’t have access to all the associated contexts. However, they could see all SMS messages if they had access to at least one of the contexts associated with the messages. Now, recruiters can see all emails, SMS, and WhatsApp messages for contexts that they have access to and don’t have access to.
Note: While recruiters can view these messages in the search results list on the left pane, they can view the message details on the right pane, only if they have access to the candidate and associated contexts.
This feature enhances the search performance and provides a unified experience across the Messages tab and Message Center.
Steps to Enable
Enable the profile option, ORA_IRC_MSG_CENTER_SEARCH_VIEW_UNRESTRICTED. For details, see How do I enable a profile option?
A few points to consider while enabling the profile option:
- By default, this profile option is set to N at the site level. If recruiters in your organization have access to all requisitions, pools, and events, it's recommended to set the site level value to Y. If you want to enable access to some users, you can set the user-level value to N for those users. This will override the site-level value.
- Data security is removed only for the search feature and not for the contexts themselves.
- The values previously set in these two profile options will be ignored:
- ORA_IRC_MSGCNTR_OSCS_REQ_BATCH_SIZE (Message Center Requisition Batch Size)
- ORA_IRC_MSGCNTR_OSCS_REQ_IDS_MAX (Message Center Requisition Maximum Limit)