Employee Self-Service with AI Assistance

The Employee Concierge agent acts as the single point of entry for employees seeking assistance with various aspects of their employment, including compensation, benefits, leave and absences, and payroll.

Employee Concierge Enhancements

• Document Support Capabilities Employee Concierge subagents are equipped with document retrieval tools, enabling employees to access and understand company policies independently. Each specialized subagent provides contextual guidance based on relevant policy documents:

  • Leave and Absence Analyst – Retrieves company specific absence and leave policies.

  • Benefits Analyst – Accesses benefits documentation, plan details, and enrollment guides

  • Compensation Advisor – Provides compensation policies and total perks and rewards information

  • Payslip Analyst – Retrieves payslip documentation and explains pay components and deductions

This feature enhances the existing HCM processes by providing proactive support, personalized guidance, and efficient access to information. Employees can ask questions that cover a breath of areas in a single conversation that greatly enhances their productivity.

Steps to Enable and Configure

• Your environment must have the appropriate services for Oracle Applications Platform deployed. For more information, see FAQ2521 on My Oracle Cloud Support

• Set the Enable Security Console External Application Integration (ORA_ASE_SAS_INTEGRATION_ENABLED) profile option to Yes, and enable permission groups for the appropriate roles. See Access Requirements for AI Agent Studio

• To learn how to set up AI agents, see Create AI Agents Using Preconfigured Agent Team Templates.

You need to configure security to use this feature. See the Access Requirements section.

Key Resources

For more information, refer to the 25D What's New feature announcement on the Oracle Help Center

• Employee Concierge (AI Agent)

Access Requirements

The agents you can view depend on the roles and privileges assigned to you. To access this agent, your role must be explicitly granted access to it by an AI Studio Administrator.