HCM Professional Concierge Workflow Agent
HCM Professional Concierge Workflow Agent (HCM Professional Concierge V2) helps HR specialists, HR business partners, and HR shared services teams ask operational questions in natural language. The agent clarifies the workforce scope, retrieves relevant HCM data or reports, summarizes the results, and provides deep links to follow-up actions when available.
Use the workflow agent to:
- Review worker, team, hierarchy, and client-group information across employment, compensation, absences, talent, person data, workforce structures, and analytics.
- Identify data-quality gaps, exceptions, and follow-up items within the workforce the HR representative is authorized to access.
- Review report-backed workforce insights and open the related HCM page, Quick Action, or report for further investigation.
Examples of questions the agent can answer are:
- What is Kris Patel’s remaining vacation balance?
- Does Daniel Kim have any scheduled absences in the next 3 months?
- Can you open the Change Manager action for Sophia Martinez?
- How many positions are assigned to the Sales department as of June 1, 2026?
Help HR teams respond more consistently to operational questions and workforce follow-up needs across their client groups. Consolidating insights, report results, and contextual next steps reduces the effort required to locate information and route work to the appropriate HCM process.
Steps to enable and configure
No additional setup other than configuring the agent is required for this feature. However, you must grant users a privilege. See the Access Requirements section.
Configuring the agent
- Your environment must have certain necessary configurations. Ask your help desk to contact Oracle Support, who can verify what your environment has and address these gaps. For more information, see FAQ2521 on My Oracle Cloud Support.
- Set the Enable Security Console External Application Integration (ORA_ASE_SAS_INTEGRATION_ENABLED) profile option to Yes and enable permission groups for the appropriate roles. See Access Requirements for AI Agent Studio.
To learn how to set up AI agents, see Create AI Agents Using Preconfigured Agent Team Templates.
Tips and considerations
- Results are limited to the workforce and HCM data that the HR representative is authorized to access.
- The agent also uses report-backed insights and deep links to support follow-up.
- Scope can include an individual worker, or a manger hierarchy.
Key resources
- Explore AI Agents for Oracle Fusion Cloud Applications
- How do I use AI Agent Studio?
- Choose How to Create Workflows and Agentic Applications
Access requirements
Assign this privilege to a custom HR role to give access to the HCM Professional Concierge Workspace.
| Privilege | Code | Description |
|---|---|---|
| HCM Professional Concierge Workspace Access Duty | ORA_HRL_HCM_PROFESSIONAL_CONCIERGE_WORKSPACE_ACCESS_DUTY | Allows users to access the HCM Professional Concierge Workspace. |
Access to workforce information and available actions is determined by the user's assigned roles, data roles, and security profiles.