Exclude People from Campaign Communications

Use the Manage Audience Exclusion List task to control who receives campaign communications. Campaign administrators can upload and manage a list of email addresses for employees and nonworkers who shouldn't receive communications. When an email address is on the exclusion list, the person isn't added to the campaign audience and doesn't receive campaign email or SMS communications. This exclusion applies even if the person meets the campaign's eligibility criteria or is included through another audience source.

Business benefit: Give your organization more control over campaign audiences and reduce the risk of sending communications to people who shouldn't receive them.

Steps to enable and configure

You don't need to do anything to enable this feature.

Tips and considerations

• Exclusions are based on email address.
• The exclusion-list upload is processed asynchronously.