Oracle Sales App Enhancements

Imports > Sending blank values to Eloqua

  • Enables integration users to define update rules at the field level
    • Available options:
      • Use Field Rules (default)
      • Always Update
      • Update If New Value Is Not Blank
      • Updated If Existing Value Is Blank

Screen capture showing the available options for updating rules

Imports and Actions > CX Sales Service Object Support

  • Users will be able to create service requests from Eloqua or import service request details from Oracle Sales back to Eloqua

Screen capture showing the new feature to create service requests from Eloqua

Steps to Enable

You don't need to do anything to enable this feature.

Key Resources

Learn more about Eloqua's Oracle Sales Integration App

Access Requirements

NOTE: Available with the Apps 24.02 release (Feb 16, 2024). Oracle Sales was formerly called CX Sales.