Support for Mobile-Originated (MO) Scenarios

Capture phone number and consent (Opt-In/Out) when keyword is received from phone numbers not in Eloqua database or never sent an SMS

  • Instead of losing out on the valuable phone number and consent data Eloqua will now capture it for future use
  • When a new phone number sends in a keyword Eloqua will capture the phone number along with the shared consent (Opt-In/Out) as per the keyword type
  • In case it's a CUSTOM or HELP type of keyword the consent will be Opted-Out

Screen capture showing the functionality to capture phone number and consent when keyword is received from phone numbers not in Eloqua database

Steps to Enable

You don't need to do anything to enable this feature if you have SMS for Eloqua

Key Resources

Learn more about SMS for Eloqua

Access Requirements

NOTE: SMS is available as an add-on capability for Oracle Eloqua. Please contact your account manager for additional information and pricing.