Agent Usage: New Subject Area & Standard Report

New Subject Area & Standard Report available for Agent Usage

Agent Usage Subject Area

Provides detailed information into agent performance, including key metrics such as status, runtime, and errors.

Standard Report: Agent Usage Overview

An out-of-the-box (OOTB) report designed to deliver a comprehensive overview of agent performance
Highlights key metrics such as agent status, start and end times, errors, and other critical performance indicators

Agent Usage Subject Area and Standard Report

You don't need to do anything to enable this feature.

Location: Shared Folder > Standard Reports > Agents> Agent Usage Overview