New Report: Stuck Records

• The Stuck Records Report will run daily with the following criteria:
  • Entered step within the last three months 
  • For App steps: Records have been in the step for 24 hours or more
  • For Native steps: Records that do not have a next evaluation set
• The report will include data on the canvas steps with stuck records
• The report will be available on: 
  • Redwood canvas launch screens under "Actions" (Will include all canvases)
  • Individual canvases under Reports > Operational Reports
• There will be an option to Export the report

      

Sample View of Stuck Records Report

Steps to Enable

You don't need to do anything to enable this feature.

Tips And Considerations

This will be rolled out to customers slowing starting with the Eloqua 25C release. Please contact Oracle Support if you have questions.