Responsys Mobile MessageCenter Message Read/Unread Tracking

Responsys Mobile has introduced a new feature that tracks the MessageCenter message read/unread status in the Responsys backend.
 

Key Benefits:

• A user’s message read/unread status is available in the centralized Responsys backend, enabling status tracking across multiple devices.
• Mobile apps do not need to maintain message status locally.

Steps to Enable

You don't need to do anything to enable this feature.

Tips And Considerations

Mobile app developers can use new Mobile SDK APIs to track the message status. New attributes in the Message data structure allow developers to determine whether a message is read or unread.

Access Requirements

Prerequisite: Oracle CX Mobile SDK Version 7.1.2 or later.