Transaction Workflow Communication Events for Business Rules Framework

By default, previously delivered workflow process definitions made requests directly to the communication framework to send workflow communications, such as sending an email when an application has been accepted.

You can continue to use the direct calls to the communication framework to send the notifications for all situations, or you can configure your workflow process to call the Business Rules Framework REST API to send workflow communications only if your business rule criteria is met.

The transaction workflow communication events are enabled in the Business Rules Framework, allowing users to apply criteria and specify the communication template use.

Steps to Enable

If desired, update the workflow process models in Oracle Integration Cloud to call the Business Rules Framework REST instead of the Communications REST. To configure:

  1. Configure the Business Rules Framework Rules for the workflow-related events. See Implementing Permitting and Licensing, Implementing the Business Rules Framework, "Setting Up Business Rules".
  1. Modify the workflow models in Oracle Integration Cloud to call the Business Rules Framework REST API instead of the Communications REST API. See Implementing Permitting and Licensing, Implementing the Business Rules Framework, "Setting Up Update Workflow Actions".
  1. Update the Application Types to use the updated workflow model version. See Implementing Permitting and Licensing, Setting Up Permits, "Setting Up Permit Types".

You can continue to call the Communications REST if they don't want to leverage Business Rules Framework.

Tips And Considerations

The new events are accessible in Permits, Planning and Zoning, and Business Licenses offerings.  Workflow configuration is required to enable this functionality.

Key Resources

  • See REST API for Oracle Public Sector Permitting and Licensing, "Tasks," Business Rules Framework Requests REST Endpoints on the Oracle Help Center.
  • See Implementing Permitting and Licensing, Implementing the Business Rules Framework, "Setting Up Business Rules" on the Oracle Help Center.
  • See Implementing Permitting and Licensing, Implementing the Business Rules Framework, "Setting Up Update Workflow Actions" on the Oracle Help Center.
  • See Implementing Permitting and Licensing, Setting Up Permits, "Setting Up Permit Types" on the Oracle Help Center.