Enable AI Assistant in Ad Hoc Communication

A new feature, AI Assist, enables agency staff to automate ad hoc emails and notifications improving efficiency and creating messages that are professional and informative.

Agency staff can enter some event-specific prompt information in the message body, click the AI Assist button, and get AI generated text.

Here’s an example of a prompt: “Write an email to the applicant that their permit is being processed. Include the permit type, permit number, and application number. Let the applicant know who the permit has been assigned to, and that this person will follow up if additional information is required.”

New Ad Hoc Message

New Ad Hoc Message

Agency staff can review and revise the AI Generated text and use the Insert in Message Body button to insert any other attributes you might want to include in the email. Agency staff can save popular prompts offline to reuse for communications. AI Assist does not save previously created prompts.

New Ad Hoc Message - Insert

New Ad Hoc Message - Insert

Here’s an example of the AI generated text:

Dear Ms. Jose,

We are writing to acknowledge receipt of your application for a CKPERMITTYPE01 permit, application number CK-2024-00237, submitted on Thursday, November 07, 2024. Your permit application is currently being processed.

The City of Innovation would like to inform you that your application is being reviewed by our team and is assigned to Joe Green. Mr. Green will be in touch if any additional information is required. Please allow us up to 7 business days to complete the review process.

Should you have any further questions about your application, you may contact Joe Green directly at joegreen@cityofinnovation.gov.

Thank you for your patience.

Sincerely,

Joe Green

City of Innovation

8888 Santa Clara St, San Jose, US-CA, US, 78787

Oracle AI assistant for ad hoc communications reduces the staff time it takes to compose ad hoc messages.

Steps to Enable

NOTE: Before you turn on the AI Assist feature, you must also enable the Redwood Experience for Permit Application Details.

You need to turn on the AI Assist feature at the system level. 

  1. Navigate to Setup and Maintenance. 
  2. In the Setup drop down, select Public Sector Permits. 
  3. Click on Change Feature Opt In. 
  4. In the System Administrator row, click the "pencil" icon under the Features column. 
  5. Select the "Enable" checkbox for the "Enable AI Assistant in Ad Hoc Communication" row. 

Edit Features: System Administration

Edit Features: System Administration

Tips And Considerations

NOTE: AI Assistant for Ad Hoc Communication is only available in the Redwood Experience Permit Application and it is not available in any other offering. You must also enable Redwood Experience for Permit Application Details. See Redwood Experience for Permit Application Details in this document.

AI Assist feature in ad hoc communications is supported only for email, notification and email and notification channel types.

Oracle recommends you review the generated message body content for accuracy prior to triggering the communication. 

Key Resources

  • See Using Community Development Permits, "Managing the Permit Application", Working with Communications on the Oracle Help Center.