Multiple Agency Email Addresses for Web Form Replies

Agency staff can configure different email addresses to use in the Reply-To address for web forms.

For example, you could set up a Reply-To email address for each offering so that responses from public users are directed to a specific department.

Email Configuration Page 

Email Configuration Page 

Allow the agency to default their department email for replies from web forms verses supporting only one department email.

Steps to Enable

This is set up like all other email replies. See Implementing Your Agency, "Setting Up Your Agency," Setting Up Agency-Level Email on the Oracle Help Center for additional informatio. 

To enable this feature: 

  1. Navigate to Common Setup > Agency.

  2. Click a row on the Agency Information tab.

  3. On the Agency Information tab, scroll down and click the Email Configuration link.

  4. In the Email Configuration page, click Add.

  5. In the New sender email configuration drawer, enter values for the following fields: 

  • Email
  • Description
  • Enabled
  • Agency Default: Do not enable. This is the default email address used for the agency and if enabled, the following fields are disabled. 
  • Address Type: Select Recipient. 
  • Offering: Select the Offering this email address is specific to.
  • Functional Category: Select Web Form. 

  1. Click Save. 

In the Communication Template Details page for web response notifications, be sure to include the ${Webform Reply-To} attribute in the To address.

Key Resources