Revise Closed and Amended Subscriptions
You can now close and amend previously closed subscriptions and amended subscriptions by invoking the Close and Amend action at subscription product level. With this feature you can
- Close an amended subscription
- Amend an amended subscription
- Close a closed subscription
- Amend a closed subscription.
The subsequent closures and amendments can be performed only if the close or amendment effective date is earlier than the last close and amendment effective date. Upon subsequent closure and amendment, the UI will show the details of the last amendment or close. This way you are better placed to decide the credit amount and early termination fee during the subsequent amendments and closes. The same actions Amend and Close on the subscription product can be invoked for subsequent close and amendment. These actions will be available only if the sales product type is Subscription.
When the user closes an already closed subscription irrespective of whether the first close date is in the future or past, the Close Product is displayed with the details of the previous close under the section Last Close Details.
Close Product
The Last Close Details shows the total credited amount from the previous close actions. The early termination fee from the previous close actions is also summed up and shown.
When you amend a previously closed subscription product then the Amend Product UI is shown as
Product Amendment
When you amend a previously amended subscription product then the Amend Product UI is shown as
Second Product Amendment
How is the credit memo calculated, and bill lines created for subsequent close
Consider a subscription with details as below and all the bill lines are interfaced to Receivables.
Subscription Product with 2 charges
| Product | Charges | Start Date | End Date | Amount | Billing Frequency |
|---|---|---|---|---|---|
| P1 | One-time | 24-Jun-2025 | 23-Sep-2025 | 1000 USD | |
| P1 | Recurring | 24-Jun-2025 | 23-Sep-2025 | 95 USD/Month | Month |
Billing Summary
| Period | Charge | Bill-From Date | Bill-To Date | Amount | Invoice Class |
|---|---|---|---|---|---|
| 0 | One-time | 24-Jun-2025 | 23-Sep-2025 | 1000 | Invoice |
| 1 | Recurring | 24-Jun-2025 | 23-Jul-2025 | 95 | Invoice |
| 2 | Recurring | 24-Jul-2025 | 23-Aug-2025 | 95 | Invoice |
| 3 | Recurring | 24-Aug-2025 | 23-Sep-2025 | 95 | Invoice |
Bill lines with close date 10-Sep-2025 and Prorate with credit
| Period | Charge | Bill-From Date | Bill-To Date | Amount | Invoice Class |
|---|---|---|---|---|---|
| 0 | One-time | 24-Jun-2025 | 23-Sep-2025 | 1000 | Invoice |
| 0 | One-time | 10-Sep-2025 | 23-Sep-2025 | - 152.17 (14*1000/92) | Credit Memo |
| 1 | Recurring | 24-Jun-2025 | 23-Jul-2025 | 95 | Invoice |
| 2 | Recurring | 24-Jul-2025 | 23-Aug-2025 | 95 | Invoice |
| 3 | Recurring | 24-Aug-2025 | 23-Sep-2025 | 95 | Invoice |
| 3 | Recurring | 10-Sep-2025 | 23-Sep-2025 | - 42.90 (14*95/31) | Credit Memo |
Second close with close date 28-Jul-2025 with prorate with credit and a termination fee of 100 USD
| Period | Charge | Bill-From Date | Bill-To Date | Amount | Invoice Class |
|---|---|---|---|---|---|
| 0 | Penalty fee | 28-Jul-2025 | 28-Jul-2025 | 100 | Invoice |
| 0 | One-time | 24-Jun-2025 | 23-Sep-2025 | 1000 | Invoice |
| 0 | One-time | 28-Jul-2025 | 23-Sep-2025 | -478.26 (58*1000/92) - 152.17 | Credit Memo |
| 0 | One-time | 10-Sep-2025 | 23-Sep-2025 | - 152.17 | Credit Memo |
| 1 | Recurring | 24-Jun-2025 | 23-Jul-2025 | 95 | Invoice |
| 2 | Recurring | 28-Jul-2025 | 23-Aug-2025 | - 82.74 | Credit Memo |
| 2 | Recurring | 24-Jul-2025 | 23-Aug-2025 | 95 | Invoice |
| 3 | Recurring | 24-Aug-2025 | 23-Sep-2025 | 95 | Invoice |
| 3 | Recurring | 24-Aug-2025 | 23-Sep-2025 | - 52.10 (95 - 42.90) | Credit Memo |
| 3 | Recurring | 10-Sep-2025 | 23-Sep-2025 | - 42.90 | Credit Memo |
As the complete bill period 24-Aug-2025 to 23-Sep-2025 is closed so the entire amount of 95 USD is credited. 42.90 was credited first and then 52.10 USD in second close.
Third close with close date 20-Jul-2025 with prorate with credit
| Period | Charge | Bill-From Date | Bill-To Date | Amount | Invoice Class |
|---|---|---|---|---|---|
| 0 | Penalty fee | 28-Jul-2025 | 28-Jul-2025 | 100 | Invoice |
| 0 | One-time | 24-Jun-2025 | 23-Sep-2025 | 1000 | Invoice |
| 0 | One-time | 28-Jul-2025 | 23-Sep-2025 | -478.26 ((58*1000/92) - 152.17) | Credit Memo |
| 0 | One-time | 20-Jul-2025 | 23-Sep-2025 | -86.96 ((66*1000/92)-478.26-152.17) | Credit Memo |
| 0 | One-time | 10-Sep-2025 | 23-Sep-2025 | - 152.17 | Credit Memo |
| 1 | Recurring | 24-Jun-2025 | 23-Jul-2025 | 95 | Invoice |
| 1 | Recurring | 20-Jul-2025 | 23-Jul-2025 | -12.67 | Credit Memo |
| 2 | Recurring | 24-Jun-2025 | 23-Jul-2025 | - 12.26 ( 95-82.74) | Credit Memo |
| 2 | Recurring | 28-Jul-2025 | 23-Aug-2025 | - 82.74 | Credit Memo |
| 2 | Recurring | 24-Jul-2025 | 23-Aug-2025 | 95 | Invoice |
| 3 | Recurring | 24-Aug-2025 | 23-Sep-2025 | 95 | Invoice |
| 3 | Recurring | 24-Aug-2025 | 23-Sep-2025 | - 52.10 (95 - 42.90) | Credit Memo |
| 3 | Recurring | 10-Sep-2025 | 23-Sep-2025 | - 42.90 | Credit Memo |
How is the credit memo calculated, and bill lines created for subsequent amendments
Consider a subscription with details as below and all the bill lines are interfaced to Receivables.
Subscription Product with 2 charges
| Product | Charges | Start Date | End Date | Amount | Billing Frequency |
|---|---|---|---|---|---|
| P1 | One-time | 24-Jun-2025 | 23-Sep-2025 | 1000 USD | |
| P1 | Recurring | 24-Jun-2025 | 23-Sep-2025 | 95 USD/Month | Month |
Billing Summary
| Product | Period | Charge | Bill-From Date | Bill-To Date | Amount | Invoice Class |
|---|---|---|---|---|---|---|
| P1 | 0 | One-time | 24-Jun-2025 | 23-Sep-2025 | 1000 | Invoice |
| P1 | 1 | Recurring | 24-Jun-2025 | 23-Jul-2025 | 95 | Invoice |
| P1 | 2 | Recurring | 24-Jul-2025 | 23-Aug-2025 | 95 | Invoice |
| P1 | 3 | Recurring | 24-Aug-2025 | 23-Sep-2025 | 95 | Invoice |
Amended P1 on 17-Sep-2025 and prorated with credit with override credit amount of 100 USD
| Product | Period | Charge | Bill-From Date | Bill-To Date | Amount | Invoice Class |
|---|---|---|---|---|---|---|
| P1 | 0 | One-time | 24-Jun-2025 | 23-Sep-2025 | 1000 | Invoice |
| P1 | 1 | Recurring | 24-Jun-2025 | 23-Jul-2025 | 95 | Invoice |
| P1 | 2 | Recurring | 24-Jul-2025 | 23-Aug-2025 | 95 | Invoice |
| P1 | 3 | Recurring | 24-Aug-2025 | 23-Sep-2025 | 95 | Invoice |
| P1 | 3 | Recurring | 17-Sep-2025 | 23-Sep-2025 | -100 | Credit Memo |
| P2 | 1 | Recurring | 17-Sep-2025 | 23-Sep-2025 | 22.17 | Invoice |
Amended P1 on 8-Aug-2025 with prorate with credit
| Product | Period | Charge | Bill-From Date | Bill-To Date | Amount | Invoice Class |
|---|---|---|---|---|---|---|
| P1 | 0 | One-time | 24-Jun-2025 | 23-Sep-2025 | 1000 | Invoice |
| P1 | 1 | Recurring | 24-Jun-2025 | 23-Jul-2025 | 95 | Invoice |
| P1 | 2 | Recurring | 24-Jul-2025 | 23-Aug-2025 | 95 | Invoice |
| P1 | 2 | Recurring | 8-Aug-2025 | 23-Aug-2025 | -49.03 | Invoice |
| P1 | 3 | Recurring | 24-Aug-2025 | 23-Sep-2025 | 95 | Invoice |
| P1 | 3 | Recurring | 17-Sep-2025 | 23-Sep-2025 | -100 | Credit Memo |
| P1 | 3 | Recurring | 24-Aug-2025 | 23-Sep-2025 | 5 (-100+95)* | Credit Memo |
| P2 | 0 | One-time | 17-Sep-2025 | 23-Sep-2025 | 0 | Invoice |
| P2 | 1 | Recurring | 17-Sep-2025 | 23-Sep-2025 | 22.17 | Invoice |
| P3 | 1 | Recurring | 8-Aug-2025 | 7-Sep-2025 | 95 | Invoice |
| P3 | 2 | Recurring | 8-Sep-2025 | 16-Sep-2025 | 28.50 | Invoice |
*- Entire period is not billed
(Calculated credit is 90 USD)
Third Amendment of P1 on 9-July-2025 with prorate with credit and override amount of 50 USD
| Product | Period | Charge | Bill-From Date | Bill-To Date | Amount | Invoice Class |
|---|---|---|---|---|---|---|
| P1 | 0 | One-time | 24-Jun-2025 | 23-Sep-2025 | 1000 | Invoice |
| P1 | 1 | Recurring | 24-Jun-2025 | 23-Jul-2025 | 95 | Invoice |
| P1 | 1 | Recurring | 9-Jul-2025 | 23-Jul-2025 | -45.74 | Credit Memo |
| P1 | 2 | Recurring | 24-Jul-2025 | 23-Aug-2025 | 95 | Invoice |
| P1 | 2 | Recurring | 24-Jul-2025 | 23-Aug-2025 | -44.26 | Credit Memo |
| P1 | 2 | Recurring | 8-Aug-2025 | 23-Aug-2025 | -49.03 | Invoice |
| P1 | 3 | Recurring | 24-Aug-2025 | 23-Sep-2025 | 95 | Invoice |
| P1 | 3 | Recurring | 17-Sep-2025 | 23-Sep-2025 | -100 | Credit Memo |
| P1 | 3 | Recurring | 24-Aug-2025 | 23-Sep-2025 | 5 (-100+95)* | Credit Memo |
| P2 | 0 | One-time | 17-Sep-2025 | 23-Sep-2025 | 0 | Invoice |
| P2 | 1 | Recurring | 17-Sep-2025 | 23-Sep-2025 | 22.17 | Invoice |
| P3 | 1 | Recurring | 8-Aug-2025 | 7-Sep-2025 | 95 | Invoice |
| P3 | 2 | Recurring | 8-Sep-2025 | 16-Sep-2025 | 28.50 | Invoice |
| P4 | 1 | Recurring | 9-Jul-2025 | 7-Aug-2025 | 91.94 | Invoice |
How is the relationship created for subsequent amendments
Consider a subscription product as below.
Initial Subscription
| Subscription | Start Date | End Date | Close Date | Amendment Effective Date | Relationship |
|---|---|---|---|---|---|
| P1 | 13-Jan-2024 | 23-May-2027 |
After First Amendment on 19-Oct-2024
| Subscription | Start Date | End Date | Close Date | Amendment Effective Date | Relationship |
|---|---|---|---|---|---|
| P1 | 13-Jan-2024 | 23-May-2027 | 19-Oct-2024 | 19-Oct-2024 | Amended to P2 |
| P2 | 19-Oct-2024 | 23-May-2027 | Amended from P1 |
After Second Amendment on 3-Sep-2024
| Subscription | Start Date | End Date | Close Date | Amendment Effective Date | Relationship |
|---|---|---|---|---|---|
| P1 | 13-Jan-2024 | 23-May-2027 | 3-Sep-2024 | 3-Sep-2024 | Amended to P3 |
| P2 | 19-Oct-2024 | 23-May-2027 | Amended from P3 | ||
| P3 | 3-Sep-2024 | 18-Oct-2024 |
Amended from P1 Amended to P2 |
After Third Amendment on 4-Jul-2024
| Subscription | Start Date | End Date | Close Date | Amendment Effective Date | Relationship |
|---|---|---|---|---|---|
| P1 | 13-Jan-2024 | 23-May-2027 | 3-Sep-2024 | 3-Sep-2024 | Amended to P4 |
| P2 | 19-Oct-2024 | 23-May-2027 | Amended from P3 | ||
| P3 | 3-Sep-2024 | 18-Oct-2024 |
Amended from P4 Amended to P2 |
||
| P4 | 4-Jul-2024 | 2-Sep-2024 |
Amended from P1 Amended to P3 |
When a Suspended product is amended, similarly the subscription product that is resumed after suspending is now resumed from the new product line created after the amendment of the suspended product. Hence, the resumed from relationship is linked
- Your customer can benefit from past price changes even if the subscription product is not in force at present.
- You can rectify incorrect amendment and close by subsequently closing or amending.
Steps to Enable
You don't need to do anything to enable this feature.
Tips And Considerations
- Only subscription of sales product type Subscription can be closed or amended repeatedly.
- The Close action at subscription header is enabled even when all products are closed. On executing such a Close operation only close date will be updated at the subscription header. The closed products will not be closed again.
- While performing Close after Amend. the Close pop-up will show the amendment details under Last Close Details. However, when performing Amend after Close, the Amendment pop-up displays the Last Close Details.
- If there are un-interfaced credit memo lines (both from a previous close or an ad-hoc credit memo), at the time of a subsequent close, these bill lines will be dropped if they are not interfaced to Receivables before close or amend.
- The close credit method captured at the time of authoring is overwritten at the time of close.
- If the subscription product was credited will full credit earlier, then the subsequent close or amend will only update the close date and amendment effective date. No new credit will be issued.
- Revision of closed and amended products is not supported from Fusion Order Management.
- The revenue management rule of the previous amend will not be shown under Last Amendment Details as it was meant for the new line created from earlier amend.
- If Close was prorated with credit, then it cannot be prorated without credit during subsequent terminations. Full credit and prorate with credit are allowed.
- If Close was credited in full then irrespective of the subsequent close credit method chosen in subsequent close, no new proration or credit memo generated. The Close date will be updated with the new close date value.
- If Close was prorated without credit, then the subsequent Close can be credited in full or prorated without credit or prorated with credit during.
- Undo Close action is applicable only for the first close. Subsequent closes cannot be undone.
- If one-time charge was prorated during previous Close, then one-time charge will be eligible for proration in the subsequent Close as well.
- Zero value credit memos created from previous Close will not be created again in subsequent Close.
- If usage charges were withheld from proration in the first Close, then they will remain so for the subsequent Close.
- A suspended product can be closed with a date prior to suspend date.
- The Close Credit Method captured in the product at the time of authoring a subscription is used for all Close actions performed on that product line.
- The subsequent amendment effective date cannot be on or after the existing close date, if the subscription was closed earlier.
- The Early Termination Fee is not recalculated based on the revised close date when the subscription is closed subsequently. However, you can enter it manually.
- If the subscription product was amended with prospective revenue accounting option, then a subsequent amendment with prospective revenue accounting option will still cause retrospective accounting in Revenue Management.
- If Amend was prorated with credit, then it cannot be prorated without credit during subsequent terminations. Full credit and prorate with credit are allowed.
- If Amend was credited in full then irrespective of the subsequent close credit method chosen in subsequent close, no new proration or credit memo generated. The Close date will be updated with the new close date value and the Amendment Effective date will be updated with the new amendment effective date value.
- If Amend was prorated without credit, then the subsequent Close can be credited in full or prorated without credit or prorated with credit during.
- In the case of subscriptions with milestones, the one-time charges are not copied upon amendment. For subsequent amendment also the one-time charges will not be copied upon amendment.
- If the close date was populated because of a prior close operation, then "Last Close Details" should be shown when the closed subscription is amended.
- The draft line created from subsequent amendment will be till the amendment effective date minus 1 as the product end date.
- If proration of usage had been withheld earlier, then it will be withheld even during subsequent amendment on closed or amended subscription.
- The close action at subscription header is enabled even when all products are closed. Only close date is updated. The closed products are not closed again.
- While performing Close after Amend . the pop-up displays as Last Amend Details. But when performing Amend after Close the pop-up displays as Last Close Details.
- When subscription is closed from header, then amendment from a product is not allowed.