Applying Time-zone of Sales Order for Subscription Dates

The time zone is which the sales order has been created is now considered to calculate the subscription start date and end date. 

Consider that the sales order was created In Pacific Time Zone as follows

Contract Start Date: 10-Nov-2025 2:39 PM

Contract End Date:  8-Nov-2026 3:39 PM

These dates are stored in the database in UTC as

10-Nov-2025 10:39 PM and 8-Nov-2026 11:59 PM respectively.

When the subscription is created the

Subscription Start Date is 10-Nov-2025 

Subscription End Date is 8-Nov-2026.

The billing lines start from 10-Nov-2025 onwards.

  1. The subscription start date now shows the same value as the contract start date in sales order, thereby preventing discrepancies in service start, billing, invoicing, partial period calculations and credit calculations.

Steps to Enable and Configure

You don't need to do anything to enable this feature.

Tips And Considerations

  1. The profile option Convert Subscription Dates to Legal Entity Time Zone should be set to 'Yes'. 
  2. The date time values in database are always stored in Coordinated Universal Time (UTC).
  3. Order Management always converts the contract end date time component to 23:59:59 of the same day and stores it as UTC time.