Create Integrated Coverage Lines in Order Management

Create an order line that contains a coverage in the Order Management work area, and then integrate the line with Oracle Subscription Management. You can also use REST API to import an order line that has a coverage, and then use Oracle Pricing to price that line when you create it.

Before this update, you could create a sales order that has a coverage line only through order import, such as through REST API, FBDI, or SOAP. Now you can do it in the Order Management work area.

Steps to Enable

Use the Opt In UI to enable this feature. For instructions, refer to the Optional Uptake of New Features section of this document.

Offering: Sales

Opt into the Integrate Order Management with Subscription Management to Process Coverages feature.

Tips And Considerations

Try it.

Set up the integration. See Integrate Order Management with Subscription Management.
Create a sales order in the Order Management work area.
Add an item that you can cover to the sales order, and then add a coverage to the covered item.

For example, add the AS54888 Computer.

Example, add the AS54888 Computer

Add a coverage to the covered item. For example, add a 2 Year Warranty.

Add coverage to the covered item adding a 2 year warranty

Coverage on the order line

You can also set other values on the order line that affect the coverage. For example, add a pricing term, override a charge, and so on. The values that you can set depend on how you set up pricing.

NOTE:

You can use this feature only with order lines that you create after you opt into the feature.
Order Management won't apply this feature to order lines that you create before you opt in.

You can use different orchestration processes to send the coverage to Subscription Management:

If the covered item is on the same sales order, use the DOO_ProductFulfillmentWithIntegratedSubscription orchestration process.
If the covered item is on a different sales order, use the DOO_IntegratedSubscriptionOnly orchestration process.

As an alternative, create your own orchestration process and add the subscription step. See Set Up Orchestration Processes for Coverage Items.

Key Resources

Set Up Coverages for Sales Orders
Implementing Subscription Management
Sales Order for Order Hub in REST API for Oracle Supply Chain Management Cloud
Manage Pricing for Covered Items

Access Requirements

Users who are assigned a configured job role that contains these privileges can access this feature in the Order Management work area:

Initiate Order (FOM_CREATE_ORDER_PRIV)
Revise Order (FOM_REVISE_ORDER_PRIV)
Monitor Sales Order (DOO_MONITOR_SALES_ORDER_PRIV)
Update Order Pricing Details (FOM_UPDATE_PRICING_DETAILS_PRIV)

Users who are assigned a configured job role that contains these privileges can access this feature through REST API:

Create Sales Order Requests Using REST Services (FOM_SALES_ORDER_REQUEST_REST_POST_PRIV)
Create Sales Orders Using REST Services (FOM_SALES_ORDER_REST_POST_PRIV)
Update Sales Order Requests Using REST Services (FOM_SALES_ORDER_REQUEST_REST_PATCH_PRIV)
Update Sales Orders Using REST Services (FOM_SALES_ORDER_REST_PATCH_PRIV)