Repair Multiple Assets on a Depot Work Order

You can now create a repair work order to repair multiple serial-tracked assets with the same item number.  When you want multiple assets on a work order, you must enter these assets in a new tab in the Maintenance Work Order UI.  If you have only one asset to repair, you will continue to select the asset on the Depot Repair Create Repair Order UI.

The screen shot shows the creation of a repair work order for 10 serial-tracked assets.

Redwood Create Repair Order UI - For Quantity Greater than One

When the work order quantity is one, you will continue to use the current functionality, where you can select the broken asset from a list of assets received against the RMA/return sales order line.

Redwood Create Repair Work Order UI - Order Quantity is One

You can only create repair work orders for a quantity less than the RMA/return sales order quantity.

Redwood Create Repair Work Order UI - Quantity more than RMA Quantity Error

The ability to create a single work order to repair multiple broken parts/products with the same item number, reduces the number of work orders that you create and manage, creating a more efficient depot operation.

Steps to Enable

You don't need to do anything to enable this feature.

Access Requirements

The following privileges are needed to access the Redwood Manage Charges UI.

Users who are assigned a configured job role that contains these privileges can access this feature:

• Manage Depot Repair (RCL_DEPOT_REPAIR)
• Access Depot Repair Search (RCL_DEPOT_REPAIR_SEARCH)
• Access Depot Repair Manager Infolets (RCL_DEPOTMGR_INFOLETS)

These privileges were available prior to this update.