Ship Your Receipt Returns Through Oracle Shipping When Goods Require Physical Return

Though unfortunate, returning received goods is an almost inevitable cost of doing business. When it does happen, you generally consider your portion of the return completed after you've physically shipped the goods back to their source. Prior to this update, all downstream transactions occurred immediately after you created the receipt return, even if you opted to print shipping documents for returns that created shipment lines. Now, you have the ability to create shipment lines and hold the processing of downstream transactions, like reducing the on-hand quantity, until the shipment lines are added to a shipment and the shipment is ship confirmed. 

When creating a new return, the Physical Material Return Required column indicates that a shipment will be created to physically return the material to the source. 

IMPORTANT NOTE: When the Ship Your Receipt Returns Through Oracle Shipping When Goods Require Physical Return opt in feature is enabled, the Physical Material Return Required column will be enabled.

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Physical Material Return Required

Once you've successfully created the return, it will appear in Pending fulfillment status on the Returns page. You can search by the return number to view the status of the return. Optionally, you can use the Status filter to display only those returns that are in Pending fulfillment status.

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Return Pending Fulfillment

On the Manage Shipment Lines page, you can search for shipment lines by entering your return number in the Order field. Once you've identified the associated shipment lines, you can review the Order Type and Line Status columns. You can validate that the order type is Return to supplier and the line status is Staged.

Manage Shipment Lines

Manage Shipment Lines

Once you've confirmed your shipment, the shipment status is updated to Closed. 

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Ship Confirm

You can navigate back to the Returns page to view the return status. You can confirm that the status associated with the return is Fulfilled. 

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Return Status Fulfilled

This feature provides you more control over the receipt return process by processing only the relevant downstream transaction after goods have physically shipped.

Steps to Enable

Use the Opt In UI to enable this feature. For instructions, refer to the Optional Uptake of New Features section of this document.

Offering: Manufacturing and Supply Chain Materials Management  No Longer Optional From: Update 25B

When a WMS or 3PL system ships the return line, you can send the shipment lines created for the return order to the external execution system using the Generate Shipment Request process. To include return lines sent as part of the Generate Shipment Request process, enable the Include return lines in integration to external systems shipping parameter. Once the return line is shipped in the WMS or 3PL system, the shipment information is sent to Oracle Shipping to confirm and close the shipment.

Follow these steps to enable the Include return lines in integration to external systems shipping parameter.

  1. In the Setup and Maintenance work area, go to the Manage Shipping Parameters task:
  • Offering: Manufacturing and Supply Chain Material Management
  • Functional Area: Shipping
  • Task: Manage Shipping Parameters
  1. Enable the Include return lines in integration to external systems parameter.
  2. Click Save and Close.

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Manage Shipping Parameters

Tips And Considerations

  • Return shipment lines are created in Staged status and pick release isn't required
  • Enable the Create Shipments shipping parameter to automatically create shipments when shipment lines are created in Oracle Shipping

Key Resources

  • Oracle Fusion Cloud SCM: Using Receiving guide, available on the Oracle Help Center.
  • Oracle Fusion Cloud SCM: Using Shipping guide, available on the Oracle Help Center.
  • Oracle Fusion Cloud SCM: Implementing Manufacturing and Supply Chain Materials Management guide, available on the Oracle Help Center.

Access Requirements

Users who are assigned a configured job role that contains this privilege can access this feature:

  • Return using Responsive Receiving (RCV_RETURN_RECEIVING_RECEIPT_PWA)

This privilege is new in this update.