Extend Claim Pages with Guided Journeys

Create guided journeys that help claim analysts take the right actions when they're managing claims in Oracle Channel Revenue Management. Tailor the guided journeys to specific tasks that claim analysts must perform on the Claim pages.

A guided journey helps users complete tasks by facilitating a business process. Administrators can create a guided journey to embed tutorials, company policies, and best practices at the page level on these Claim pages.

This feature:

• Improves adherence to business processes.
• Increases effectiveness of onboarding claim analysts.

Steps to Enable

Use the Opt In UI to enable this feature. For instructions, refer to the Optional Uptake of New Features section of this document.

Offering: Order Management

See Create Guided Journeys for Redwood Pages in the Setup and Maintenance Work Area.

Key Resources

• See Create Guided Journeys for Redwood Pages in the Setup and Maintenance Work Area.

Access Requirements

Users who are assigned a configured job role that contains these privileges can access this feature:

• Manage Journey (ORA_PER_MANAGE_JOURNEY_TEMPLATE)
• Administrator Sandbox (FND_ADMINISTER_SANDBOX_PRIV)

These privileges were available prior to this update.