Redwood: Access Work Order Operation Attachments from Maintenance Technician Workbench

Work orders often include attachments such as files, text, and URLs for maintenance technicians to review as part of the repair process. These predefined work order attachments are available on the Preview Work Order page and can be viewed and downloaded. With this release, you can view and download the work order operation attachments from the preview page as well as the Operations tab of My Maintenance Work in the Maintenance Technician workbench.

On the Preview Work Order page, you can still view the work order attachments of the General Tab under Notes and Attachments. The Operation attachments are available on the Operations tab of Preview Work Order page. You can either preview or download the attachments from here.

Here's a screenshot of the Preview Work Order page with the Operations header and operation attachments highlighted in blue.

Preview Work Order Page

You can also view and download work order operation attachments from the Report Work section of the Operations tab.

Here's the screenshot of Operations tab, highlighting the operation attachment of a work order.

Report Work Operations Tab

Efficiently and accurately complete work order tasks with the necessary work order and operation attachment information.

Steps to Enable

You don't need to do anything to enable this feature.

Tips And Considerations

In the Maintenance Technician workbench, users can add attachments to a work order by creating a new Note on either the Preview Work Order page or on the Notes and Attachments tab.