Depot repair RMA List and Detail View in DCS Portal

The Digital Customer Service Reference Template supports improved integration with Service Logistics to allow an end-user to view a list of depot repairs on the self-service support portal.  Our Fusion Service customers can leverage these out-of-the-box Asset Based Service flows for their Digital Customer Service portal implementation.

A new menu navigation option called "Repairs" on the DCS homepage will allow for quick access to the "RMA List View Page", showing RMA data at the Account/Customer level. 

In scope for this release:

• RMA List View Page in DCS Portal (new oj-dcs-rma-list component)
• Apply filters to find the relevant RMA from the list view
• RMA Detail Page in DCS Portal

RMA Repairs List component in the DCS reference template

Apply filters to the RMA Repairs List component in the DCS reference template

Business benefits:

• Directly view return work orders from the support portal for your account
• Speed up your Digital Customer Service portal implementation with out-of-the-box Asset Based Service flows
• Standard pages and components can be easily configured in Visual Builder to meet your business requirements
• Upgradable component
• Leverage any bug fixes and added features

Steps to Enable

• For RMA a custom role needs to be created for the Customer Self Service Role and the Functional Privilege "Depot Repair Manager" needs to be added in Fusion.
  See https://docs.oracle.com/en/cloud/saas/fusion-service/faids/create-and-manage-custom-self-service-roles.html#s20081523
  
• The User Data Configuration Table should have the following entry added for GET, OPTIONS, <FA HOST>/fscmRestApi/resources/11.13.18.05/depotOrderDetails for the Customer Self Service User.
  See https://docs.oracle.com/en/cloud/saas/fusion-service/faids/manage-the-proxy-user-configuration-data.html
  
• There is a variable in the DCS app to turn on the feature. RMAEnabled will be the variable name with a default of false which you can turn on similar to KMAIEnabled.

Tips And Considerations

Using our latest 25C Digital Customer Service Reference Template, this feature is automatically available.  See component documentation in Visual Builder.

Key Resources

• Playbook How do I enable Digital Customer Service
• See detailed component documentation in Visual Builder.
• Service Logistics documentation

Access Requirements

Sign in to the Oracle Visual Builder editor as a user with the Developer role.