Link Coverages and Subscriptions to Model's Components

You can now add a coverage or subscription at each level of a configured item instead of only at the root parent level regardless of how you price it. Before this update, you could do this only if you priced the item before you imported it through REST API. 

This feature is particularly useful when you need a unique coverage or coverage duration for different components in the item's hierarchy. You can now select a single component in the Order Management workarea and apply a subscription or coverage without cascading from the root parent. You can add, end, renew, or amend a coverage or subscription through REST API or the workarea.

  • Provide more specific coverages and subscriptions so you can improve operational efficiency and customer satisfaction.
  • Increase revenue. You can sell an individual subscription or coverage for a specific component, such as extending a warranty for a critical part.
  • Allocate resources more efficiently. Order Management can automatically cascade coverage according to your specific requirements, and this can reduce your manual workload.

Assume you sell the Blister Beast 9000, a scientific oven, and it has this hierarchy:

1. Quantum-Thermic Flux Coils ($48,000 each)
  1.1 Neutrino-Harmonized Induction Rings ($12,000). Aligns molecular spin for gentle baking at the quantum level.
  1.2. Zero-Point Energy Stabilizers ($9,800). Prevents collapse of local spacetime during flash roasting.
  1.3. Swiss-Calibrated Entropy Dampers ($6,600). Ensures consistent thermodynamic flow, even in a state of existential crisis.

2. Cryo-Resistant Carbon-Neutron Alloy Shell ($32,000)
  2.1. Meteorite-Forged Core Plates ($10,200). Only sourced from asteroids with ironic names.
  2.2. Anti-Magnetic Titanium Filament Mesh ($7,300). Resists solar flares and conspiracy theories.
  2.3. VantaBlack-Infused Thermal Paint ($5,500). So dark it absorbs hope (and radiant heat).

3. AI-Infused Heat Distribution Matrix ($28,500)
  3.1. Sentient Thermodynamic Balancer ($11,200). It doesn’t just heat, it feels you watching it.
  3.2. Deep Neural Toasting Core ($9,999). Trained on 80 million hours of footage from The Great British Bake Off.
  3.3. Predictive Burn Modeling Algorithm ($6,400). Calculates when your experiment will char before you forget it.

4. Diamond-Edge Infrared Sight Glass ($21,000)
  4.1. Monocrystalline Sapphire Pressure Dome ($7,800). Pressure-rated for use on Jupiter’s surface.
  4.2. Anti-Glare Cosmic Ray Filter Layer ($6,100). Keeps out solar interference and judgmental glares.
  4.3. Micro-etched Grid of Elemental Purity ($4,700). Each pixel custom-ground by an artisan.

5. Nuclear-Grade Gasket Seals ($18,250)
  5.1. Kevlar-Aramid Reinforced Memory Rings ($6,800). Seals in air, heat, and government secrets.
  5.2. Bio-Adaptive Compression Gel Core ($5,100). Adjusts viscosity depending on planetary alignment.
  5.3. Triple-Lock Neutron Baffles ($3,500). Blocks unwanted subatomic escape events.

6. Voice-Activated Temporal Bake Core ($15,000)
  6.1. Chrono-Intuitive Delay Buffer ($4,900). Bake your soufflé yesterday—finally, time travel for pastry.
  6.2. Linguistic Synapse Processor ($4,100). Understands 342 dialects of “crispy.”
  6.3. Wormhole Preheat Accelerator ($3,300). Preheats your consciousness and the oven in under 1 second.

7. Platinum Nano-Filtration Exhaust ($12,400)
  7.1. HEPA-9B Particle Condensers ($4,200). Traps fumes, allergens, and bad vibes.
  7.2. Aromatic Signature Modulator ($3,600). Makes burnt cheese smell like lavender.
  7.3. Auto-Cleansing Ion Discharge Frame ($2,700). Charges itself monthly off ambient guilt.

8. NASA-Spec Control Interface Panel ($9,750)
  8.1. Haptic Feedback Loop Arrays ($3,800). Tactile response mimics warm fondue.
  8.2. Multi-Spectral OLED Heat Gauge ($3,300). Color-coded in hues only visible to owls.
  8.3. Dual Encryption Bake Authorization Keypad ($2,000). Two-factor authentication for pie.

You can add a coverage at any level. For example, apply a:

  • 5 year warranty for the 1. Quantum-Thermic Flux Coil
  • 2 year warranty for the 3.1 Sentient Thermodynamic Balancer
  • 1 year warranty for the 4.2 Anti-Glare Cosmic Ray Filter Layer

Steps to Enable

Use the Opt In UI to enable this feature. For instructions, refer to the Optional Uptake of New Features section of this document.

Offering: Sales

Tips And Considerations

  • If you add a coverage or subscription to a component that isn't at the hierarchy's lowest level, then make sure none of the lower components have a coverage or subscription. For example, if you add a coverage for the Quantum-Thermic Flux Coils, then make sure the induction rings, energy stabilizers, and entropy dampers don't have a coverage.
  • Order Management displays each item that you price before you import it on a separate order line. If Order Management cascades this price, then it will display the price only on the top component. You can click More to view details.
  • You can’t add a component directly to an included item. Instead, cascade it from the parent.

Key Resources

Access Requirements

Users who are assigned a configured job role that contains these privileges can access this feature in the Order Management work area:

  • Initiate Order (FOM_CREATE_ORDER_PRIV)
  • Revise Order (FOM_REVISE_ORDER_PRIV)
  • Monitor Sales Order (DOO_MONITOR_SALES_ORDER_PRIV)
  • Update Order Pricing Details (FOM_UPDATE_PRICING_DETAILS_PRIV)

Users who are assigned a configured job role that contains these privileges can access this feature through REST API:

  • Create Sales Order Requests Using REST Services (FOM_SALES_ORDER_REQUEST_REST_POST_PRIV)
  • Create Sales Orders Using REST Services (FOM_SALES_ORDER_REST_POST_PRIV)
  • Update Sales Order Requests Using REST Services (FOM_SALES_ORDER_REQUEST_REST_PATCH_PRIV)
  • Update Sales Orders Using REST Services (FOM_SALES_ORDER_REST_PATCH_PRIV)