AI Agent: Service Parts Advisor

Agent Name:

Service Parts Advisor

Agent Use Case:

The Service Part Advisor agent leverages AI-driven recommendations to help you order the correct parts. The AI agent analyzes historical parts usage from resolved service requests and work orders to suggest the most suitable part requirements.

Use the Service Parts Advisor to:

• Reference similar historical service requests and work orders.
• Select appropriate part requirements for the specific problem, item, or asset being serviced.
• Receive recommendations for part requirements with accurate sourcing and quantity details.

Agent Description:

A service parts advisor tool that helps field service technicians and admins efficiently order parts based on recommendations.

Agent Tools: 

Leverage historical service and parts usage data to generate refined recommendations based on key attributes of service requests and work orders.

Using the Service Parts Advisor agent helps you to save time & effort by recommending parts that you can quickly choose to order.

Steps to Enable and Configure

You don't need to do anything to enable this feature.

Key Resources

• For information on using AI Agent Studio, see How do I use AI Agent Studio?
• For information on using Guided Journeys, see Guided Journeys.

Access Requirements

To access the Oracle AI Agent Studio for Fusion Applications and manage SCM AI agents, users must be assigned a configured job role that contains these duty roles:

• SSCM Intelligent Agent Management Duty (ORA_RCS_SCM_AI_AGENT_MANAGEMENT_DUTY and ORA_RCS_SCM_AI_AGENT_MANAGEMENT_DUTY_HCM – both duty role codes are required)
• Fai Genai Agent SCM Administrator Duty (ORA_DR_FAI_GENERATIVE_AI_AGENT_SCM_ADMINISTRATOR_DUTY)

In the Security Console, filter by Roles and Privileges to find the SCM Intelligent Agent Management Duty role. Filter by Roles and Permission Groups to find the Fai Genai Agent SCM Administrator Duty role.

To interact with AI agents in product pages, users must be assigned a configured job role that contains this duty role:

• Fai Genai Agent Runtime Duty (ORA_DR_FAI_GENERATIVE_AI_AGENT_RUNTIME_DUTY)

In the Security Console, filter by Roles and Permission Groups to find this duty role.

To allow users to interact with agents, you must also enable permission groups in the Security Console on those users’ configured job roles that contain the Fai Genai Agent Runtime Duty role. You can enable permission groups when you manage the basic information of your configured job roles.

Users’ configured job roles must also contain privileges that allow access to the pages where AI agents are enabled.