Attach a File While Creating a Recommendation

When leaving a new content or change recommendation in customer portal your users will now be able to upload an attachment as part of that recommendation. 

Customer portal	Authoring
While creating a recommendation, it is possible to upload an attachment.  If the user changes their mind before submitting the recommendation it is possible to remove the attachment and upload another.	As an author, it is possible to download the attachment from the perform screen of the recommendation or while updating/creating an article based on the recommendation that has the attachment.

Business Benefit:

Most knowledge bases have more users than people involved directly in the maintenance of the knowledge.  In addition to having knowledge themselves, those users are also regularly looking at, and trying to make use of your knowledge, performing a sort of review at the time of need.  Recommendations have long been a critical aspect of capturing the feedback and knowledge of your users in the interest of keeping your knowledge fresh.  Now those same users will also be able to share things like screen captures or documents that can more completely capture their observations.  This should decrease the need for follow up questions, as well as making it easier for your users to share what they know.

Steps to Enable

You don't need to do anything to enable this feature.

Tips And Considerations

In customer portal a user will not be able to see whether or not their recommendation has an attachment.  BrowserUI does not support adding an attachment to a recommendation. Both of these features will come in a future release.

Access Requirements

Any user that can leave a recommendation can attach a file.  Any user that can view a recommendation in authoring will be able to download attachments on those recommendations.