Digital Customer Service Support for Appointment Scheduling and Rescheduling in Oracle Field Service

The Digital Customer Service Reference Template supports improved integration with Oracle Field Service to allow an end-user to schedule and reschedule a field service appointment from the registered asset on the support portal.  Our Fusion Service customers can leverage these out-of-the-box Asset Based Service flows for their Digital Customer Service portal implementation.

• Speed up your Digital Customer Service portal implementation with out-of-the-box flows
• Directly create or update a field service activity (or Work Order) in Oracle Field Service without first creating a Service Request

Steps to Enable

You don't need to do anything to enable this feature.

Tips And Considerations

Requires Asset Based Service integration (Installed Based Assets in Fusion Service and Oracle Field Service)

Key Resources

Implementing Digital Customer Service documentation.

Learn more about Asset Based Service in the Fusion Service documentation.

Learn more about Oracle Field Service here or review the available documentation.

Access Requirements

Sign in to Oracle Visual Builder editor as a user with the Developer role.