Upgradable DCS Knowledge Components

The Knowledge components that are available for developing your Digital Customer Service application in Oracle Visual Builder are now upgradable and continue to support customization.  Additional upgradable components have been added in 24A to search and filter articles.  The component to view articles has been enhanced with a feedback field to make comments to a document that will create a task for the knowledge management team.  See component documentation in Visual Builder.

You can find these components in the oj-dcs JET Pack:

  • Tag Name <oj-dcs-km-article-list> or Display Name <Knowledge Article List> to display a list with articles

  • Tag Name <oj-dcs-km-search> or Display Name <Knowledge Search> to provide search and filter functionality

  • Tag Name <oj-dcs-km-facet-selector> or Display Name <Knowledge Facet Selector> to filter across facets

  • Tag Name <oj-dcs-km-article-view> or Display Name <Knowledge Article View> to view an article was enhanced with a new field to display the suggest changes button and feedback dialog

Business Benefit:

  • Upgradable component
  • Leverage any bug fixes and added features

Steps to Enable

You don't need to do anything to enable this feature.

Tips And Considerations

Using our latest Digital Customer Service Reference Template, this feature is automatically available.  See component documentation in Visual Builder.

Key Resources

Learn more about the Digital Customer Service components that are available when developing your application in Oracle Visual Builder in the Implementing Digital Customer Service documentation (chapter Components).  See detailed component documentation in Visual Builder.

Access Requirements

Sign in to the Oracle Visual Builder editor as a user with the Developer role.