Remove the shortcut to the Service Dashboard from the SR list page

Deploying companies now can remove the shortcut to the Service Dashboard from the SR List page. This shortcut icon on the SR list page allows agents a quick and easy way to access the Service Dashboard. If you do not want your agents to have this access you can now remove the icon from the list page.

Screen capture of the SR List page, highlighting the shortcut icon to the Service Dashboard. Deploying companies now have the option to remove this icon, preventing agents from quickly accessing the Service Dashboard from the list page.

By providing a way for organizations to remove this shortcut button from the SR list page, administrators can better customize the application to meet their needs.

Steps to Enable

Leverage the Visual Builder Studio to expose your applications. To learn more about extending your application using Visual Builder, visit Oracle Help Center > your apps service area of interest > Books > Configuration and Extension.

To remove the Service Dashboard shortcut button from the SR list page, follow the following steps:

  • Login as a user that has the correct privileges to access Visual Builder Studio
  • Navigate to Service then drill into Service Center
  • From the SR list page - on the top right of the page click on the icon and select "Edit page in Visual Builder Studio"
  • Select a workspace
  • Navigate to Oracle CX Service UI Extension App
  • Open Service 
  • Open EC
  • Click on SR
  • Click on Variables Tab
  • Look under Constants
  • Set the "showDashboardButton to False
  • Preview your changes
  • Publish when ready

Screen capture showing the form to remove the Service Dashboard shortcut button from the SR list page.