Dispatch Operations Performance Improvements
Improved performance of the application
A typical daily operation of dispatchers includes finding an activity, opening it to view the details, then updating as necessary. These actions are often performed multiple times per day. To help optimize dispatch operations, performance improvements have been made to minimize data transfer when opening activities. Additional route details will only be retrieved as required, rather than up front during the initial load time. This results in faster response times when opening an activity which allows dispatchers to work more efficiently, regardless of the number of activities assigned to a given field resource.
Unification of 'Position in route' and 'Select next activity'
The visual look and feel of the 'Position in route' and 'Select next activity' screens are now consistent. The screens present the list of activities, with each selection containing the activity identifier configured for the user type.
- For dispatchers, the list is loaded in sets of 20 activities. The remaining activities can be displayed by scrolling down on the screen.
- For technicians, the application introduces a visual change, loading all activities for today's route in the list.
- Improved dispatcher efficiency and productivity by reducing the time spent on frequent operations.
- Improved system resiliency when high volumes of activities are assigned to a given field resource.
Steps to Enable
You don't need to do anything to enable this feature.
Tips And Considerations
- Inventory searches within the Dispatch Console have been disabled; dispatchers are only able to search for activities or parts.
- Geolocation alerts about field resources not in proximity to activity location have been disabled for dispatchers.