Agent Browser UI: Disable Parent Node

Parent Node in menu hierarchy fields will be disabled when it is not a valid value for selection. The agent will no longer be able to select the parent option for a field that requires only a child value.

Hierarchy Menu Fields with Disabled Parent Option

Business Benefit:

Enhances the usability efficiency for agents working in the browser user interface.

Steps to Enable

You don't need to do anything to enable this feature.

Tips And Considerations

This feature is part of the BUI MAY II build (3.24.04.29-b0001). It is scheduled to be made available on non-production sites on 5/2 and is scheduled to be pushed to production sites on 5/16