Chat in Browser UI: View Agent Settings for Max Chats

Administrators can now view chat agent personalization settings -- specifically the "Max Chats" and "Stagger Incoming Chats Time" settings, are now available per agent from within the Browser UI. This enhancement makes it easy for Administrators to understand how an agent has their personal preference settings configured.

24B View Chat Agent Personalization Settings

Business Value:

Chat Administrators can easily understand agent settings when troubleshooting frequently asked questions

Steps to Enable

You don't need to do anything to enable this feature.

Tips And Considerations

For more information about this new feature, a new answer "Administrators can view Chat Agent Personal Profile Settings in the Browser User Interface" can be found here: cx.rightnow.com 

This feature is part of the BUI APR I build (3.24.03.15-b0003). It is scheduled to be made available on non-production sites on 4/02 and is scheduled to be pushed to production sites on 4/04

Key Resources

• Chat Administrator