Allow manual submission of BI scheduled processes
This applies only if you are an existing Fusion Service/Help Desk customer running any of the following scheduled processes (ESS jobs):
- Execute Incremental Load of SR Audit data for Reporting
- Aggregate Service Requests
- Execute Incremental Load of Cross-Channel Interaction Data for Reporting
- Execute Incremental Load of HCM Person Mapping Data for Reporting
All the above jobs are auto submitted by the system. In 24B, they are being replaced with new manually submitted jobs that were initially released in 23B. If you have not previously done so, you should start running the four additional jobs (as applicable) mentioned in the table below.
|
Auto-submitted Scheduled Processes/Jobs (Existing) |
New additional Schedule Process/Job to be started |
|---|---|
|
Execute Incremental Load of SR Audit data for Reporting |
Loads Service Request Life Cycle Data |
|
Aggregate Service Requests |
Loads Service Request and Interaction Data |
|
Execute Incremental Load of Cross-Channel Interaction Data for Reporting |
Loads Interaction Cross Channel Data |
|
Execute Incremental Load of HCM Person Mapping Data for Reporting |
Loads HCM Person Mapping Data |
NOTE:
The auto-submitted jobs will continue to run as before for now, since not all customers want to manually schedule their own jobs. The manually scheduled jobs must be run at least 14 times over 14 days before the processing of data being done by the auto-submitted jobs will start to instead be done by the manually scheduled jobs. After the 14 days of running the manually scheduled jobs, the auto-submitted jobs will continue to run, but will process no data.
Manually scheduled jobs give you greater control than the auto-submitted jobs. They allow you to cancel jobs, change their schedule intervals, or restart them as needed, without needing to contact Oracle.
Steps to Enable
- Navigation --> Tools ---> Scheduled Processes
- Click on 'Submit New Process' button
- Search for the new scheduled process that you wish to run in the pop up window
- Hit the 'Submit' button on the 'Process Details' pop up.
NOTE:
You need to run the additional job only if you are currently using the corresponding auto-submitted job (first column in the table) The recommended interval to schedule the jobs are discussed in the documentation for each job.The four auto-submitted jobs are being merged into a single auto-submitted job, called ‘Execute Service Business Intelligence Automatically Submitted Processes’, and the original jobs are being renamed as described in the following table. You should not schedule the new auto-submitted job; please use the manually scheduled jobs described above.
|
Auto-submitted Scheduled Processes/Jobs (Existing) |
Auto-submitted Scheduled Processes/Jobs (New) |
|---|---|
|
Execute Incremental Load of SR Audit data for Reporting |
Deprecated – Execute Incremental Load of SR Audit data for Reporting - Deprecated |
|
Aggregate Service Requests |
Deprecated - Aggregate Service Requests - Deprecated |
|
Execute Incremental Load of Cross-Channel Interaction Data for Reporting |
Deprecated - Execute Incremental Load of Cross-Channel Interaction Data for Reporting - Deprecated’ |
|
Execute Incremental Load of HCM Person Mapping Data for Reporting |
Deprecated - Execute Incremental Load of HCM Person Mapping Data for Reporting - Deprecated |
Tips And Considerations
If you are an impacted customer, this is an essential step to perform because the aforementioned auto-submitted BI jobs in Fusion Service will be discontinued in a future release.
Key Resources
Understanding Scheduled Processes
Access Requirements
- Sales/Service Administrator
- Human Resource Help Desk Administrator
- Next Gen Human Resource Help Desk Administrator
- Internal Help Desk Administrator