Updated version of the Rich Text Editor in Service Center

The application uses an updated version of the rich text editor when you are authoring a SmartText, composing a Service Request message, or chatting with a customer.

The latest updates for the editor include accessibility fixes and translation fixes.

A few underlying bugs have been fixed.

Steps to Enable

You don't need to do anything to enable this feature.

Tips And Considerations

While no changes in behavior are expected due to this component upgrade, you may want to run a regression test on your environment to ensure there is no impact to your users. 

Access Requirements

Customer Service Representative