Revision History
This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Module | Feature | Notes |
|---|---|---|---|
| 27 AUG 2025 | Help Desk Self-Service | Help Desk Live Chat | Revised feature information. |
| 01 APR 2024 |
Help Desk Request Management |
Delivered new feature in update 24B. |
|
|
01 APR 2024 |
Help Desk Request Management |
Computer Telephony Integration is Available for Help Desk in the Redwood Experience |
Delivered new feature in update 24B. |
|
29 MAR 2024 |
Help Desk Self-Service |
Enhancements to the Knowledge User Experience in Help Desk |
Revised feature information. |
| 29 MAR 2024 |
Help Desk Self-Service |
Initiate HCM Journeys from the Help Desk |
Revised feature information. |
| 01 MAR 2024 | Created initial document. |