Feature Summary
Impact to Existing Processes Definitions
- Large scale: These features have a higher potential impact on users due to their complex designs. Focus your acceptance testing on these features.
- Small scale: These features have minimal impact on users and typically involve minor changes to fields, validations, or programs.
- Report: These features have minimal impact on users and include new or modified, Oracle-delivered, ready-to-run reports.
- None: These features are not delivered enabled. These features will need steps to use. You can choose if and when to enable them.
- Potential Setup: Features showing Potential Setup in Actions to Enable indicate that there is prerequisite or optional configuration to consider. This may change the feature's impact to your business processes.
Download feature summary table.
| Module | Feature | Impact to Existing Processes | Action to Enable |
|---|---|---|---|
| Help Desk Analytics | Allow manual submission of BI scheduled processes | None | Setup Required |
| Help Desk Analytics | Analyze Internal Help Desk Request Relationships | None | BI Subject Areas |
| Help Desk Request Management | Assess, Update, and Close Help Desk Requests using Intelligent Advisor | None | Setup Required |
| Help Desk Request Management | Computer Telephony Integration is Available for Help Desk in the Redwood Experience | None | Setup Required |
| Help Desk Request Management | Send existing attachments in messages | Larger scale | None |
| Help Desk Self-Service | Help Desk Live Chat | None | Setup Required |
| Help Desk Self-Service | Initiate HCM Journeys from the Help Desk | None | Setup Required |
| Help Desk Self-Service | Enhancements to the Knowledge User Experience in Help Desk | Larger scale | None |