Chat in Browser UI: Chat Header Can Be Color Coded for Wrap-up

Agents handling chats within the Browser UI can adjust the background color of the chat header while the chat is in wrap-up mode. This enhancement makes it easier for agents to understand when the conversation has wrapped up. Previously, agents could update the color of the Chat Header. Now, agents can specify the color of the Chat Header when the chat enters wrap-up mode, in order to suit their own personal visibility preferences.

Chat Header can be Color Coded for Wrap-up

Business Value:

Enhance usability efficiency and personalization for agents handling chats in the browser user interface

Steps to Enable

You don't need to do anything to enable this feature.

Tips And Considerations

• This feature requires Engagement Panel version 17
• This feature does not require a CX update.
• More information about the “Chat Display Options" menu can be found at https://cx.rightnow.com/, please search for "Requirements to configure Engagement Panel Display Options for Chat in the Browser User Interface"

Access Requirements

• Chat Agents