Feature Summary
Features Delivered Disabled: Customer Action Required for Use
This table provides a summary of the features that require customer action before they can be used by end users. These features are delivered in a disabled state, and you can choose if and when to enable them.
Examples of such features include:
- New or expanded BI subject areas that need to be incorporated into reports
- Integration required to utilize new web services
- Features that must be assigned to user roles before they can be accessed
These features are non-disruptive since they remain inactive until you take action. You can selectively enable them, allowing you to set your own testing and rollout schedule.
Channels
| Feature | Action Required |
|---|---|
| Chat in Browser UI: Transfer Queue Allow List is Configured by Profile | Setup Required |
| Chat in Browser UI: Language Translation Powered by Third-Party Services | Setup Required |
Service Center
| Feature | Action Required |
|---|---|
| Customer Portal: Framework Version 3.11 is Available | Setup Required |
| Browser UI: Agent Insight Supports Images on Insight Cards | Setup Required |
Knowledge Advanced
| Feature | Action Required |
|---|---|
| View Filtering of User Groups in Customer Portal | Setup Required |
Administration
| Feature | Action Required |
|---|---|
| Service Usage Metric: SUM Reports GET API | REST APIs |
Digital Customer Service
| Feature | Action Required |
|---|---|
| Web Chat for B2C Service Support for 24.07.0 (24C) Client | Setup Required |
Features Delivered Enabled: Ready for Use by End Users
This table provides a summary of the features included in the document that are ready to be used by end users.
The impact of these features can be categorized as follows:
- Larger Scale UI or Process-Based: These features have a higher potential impact on users due to their complex designs. Focus your acceptance testing on these features.
- Small Scale UI or Process-Based: These features have minimal impact on users and typically involve minor changes to fields, validations, or programs.
- Report: These features have minimal impact on users and include new or modified, Oracle-delivered, ready-to-run reports.
Channels
| Feature | Impact |
|---|---|
| Chat in Browser UI: Chat Header Can Be Color Coded for Wrap-up | Small scale |
Platform
| Feature | Impact |
|---|---|
| PHP Upgrade: Support Multiple PHP Versions | Larger scale |
| Search Service: Identify Persona of a Keyword Search | Report |
Knowledge Advanced
| Feature | Impact |
|---|---|
| Bulk Update User Groups | Small scale |
| Updated Rich Text Area | Larger scale |
Administration
| Feature | Impact |
|---|---|
| BUI WYSIWYG Answer Editor Update to ORTL | Small scale |
| Data Lifecycle Policies: Custom Reports on DLP Tables | Small scale |
| Element Manager: Count of Nested Dependent Elements | Small scale |
Automation
| Feature | Impact |
|---|---|
| Enhanced Business Rules: Exit Function | Small scale |
Reporting
| Feature | Impact |
|---|---|
| Analytics: Auto-Filter on Report Column Header | Small scale |
| Analytics: UX Enhancements of Infolet Dashboards in BUI | Small scale |