Browser UI: Agent Insight Supports Images on Insight Cards

Images can now be added on Insight Cards for Agent Insights.

HTML can be included to display images on the Agent Insight Cards either in an extension or directly via workspace rules.

Image displayed on an Insight Card in the Insight Panel

Image displayed on an Insight Card in the Insight Panel

Business Value:

Provides clarity by giving the agent additional details. 

Steps to Enable

To add a new Workspace Rule for Agent Insights:

  1. Open the workspace in the Workspace Designer in the CX .NET. 
  2. From the Ribbon, select Rules
  3. From the Rules dialog, select Add Rule
  4. Choose a Trigger
  5. For Then Actions; select Show Insight and click on the link for Insight in Step 2
  6. Add HTML content to the Name and Text

Tips And Considerations

This enhancement will be pushed in the 3.24.08.19-b0001 - BUI Sept i bi-weekly build process and available on non production sites on 8/22 and on production sites on 9/5.