Customer Portal: Framework Version 3.11 is Available

With the August 2024 release of Oracle B2C Service, we have upgraded our support of Customer Portal to framework version 3.11. Previously supported framework version 3.10 will be continued to be supported for the time being.

The version 3.11 version upgrade includes security enhancements and PHP version upgrade support,

PHP Version 8.3 Support:

• Admins can choose between the 5.6 and 8.3 versions of the PHP framework.
• PHP 8.3 provides better security and stability, and upgrading to PHP 8.3 is expected to have impacts on customizations and widgets. 

The version also includes the deprecation announcements of Basic Page Set and Facebook Self-Service functionalities.

Business Value:

Remain on the most current & supported version of Customer Portal in order to uptake necessary updates and new features for:

• Enhanced security
• Modernisation of Framework

Steps to Enable

More information about Customer Portal migrations can be found here in Answer ID 2678 (https://cx.rightnow.com/app/answers/detail/a_id/2678/)

Tips And Considerations

For more information about Customer Portal migrations, please review these helpful answers:

• Answer ID 12523: Customer Portal framework version 3.9 is now available
• Answer ID 9629: Customer Portal versions associated with Oracle B2C Service
• Answer ID 5974: Oracle B2C Service Deprecations
• Answer ID 12455: Customer Portal 3.6, 3.7 and 3.8 deprecation and EOL
• Answer ID 4709: Popular Answers About Customer Portal

Access Requirements

• Customer Portal Administrator