Chat in Browser UI: Profile Setting for Max Chats is Available on the Chat Agent Personal Profile Settings Report

In the OCT I 2024 BUI release, an enhancement is now available within the Chat Agent Personal Profile Settings menu that shows Administrators the 'max chats' number assigned to the profile for each agent.

24D-Profile Setting for Max Chats is Available on the Chat Agent Personal Profile Settings Report

24D-Profile Setting for Max Chats is Available on the Chat Agent Personal Profile Settings Report

Business Value:

Chat Administrators can easily understand agent settings when troubleshooting frequently asked questions

Steps to Enable

You don't need to do anything to enable this feature.

Tips And Considerations

A helpful answer is here: Answer 12810: Administrators can view Chat Agent Personal Profile Settings in the Browser User Interface

This feature is part of the 3.24.09.13-b0002 - BUI Oct i release and was pushed on your non-production site(s) on 9/19 and will be pushed to your production site on 10/3.

Access Requirements

  • Chat Administrators