Service Health Metrics: Filtration by Time

An enhancement to the Service Health Metrics APIs is now available, that allows administrators to specify a range of time in the request header. By default, Service Health Metrics APIs return 120 minutes of aggregated data. This enhancement allows administrators to define the “fromDate” and “toDate” within the HTTP request headers, to filter the data by time.

Business Benefit:

Observability: Provides specific data for the overall health of the CX service

Steps to Enable

A helpful "quick start" guide for Service Health Metrics REST APIs can be found at cx.rightnow.com by searching for Answer ID 12835: Service Health Metrics: Quick Start Guide

Tips And Considerations

• The “fromDate” and “toDate” range cannot be greater than 120 minutes

• The difference between the “fromDate” and “toDate”

  • Cannot be less than 1 minute

  • Cannot be greater than 120 minutes

• More information can be found in Answer ID 12835: Service Health Metrics: Quick Start Guide

Access Requirements

• B2C Service Administrator