Revision History

This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:

Date Module Feature Notes
15 OCT 2024 Service Request Management View AI Generated SR Summarizations in French and Spanish

Updated document. Revised feature information.

15 OCT 2024 Service Request Management Use AI Service Request Resolution Agent to Resolve Issues

Updated document. Revised feature information.

06 SEP 2024     Created initial document.

The table includes a chronological listing of document changes.