Support custom dashboards for Help Desk
Enable business administrators to define custom dashboards and have them displayed under the Help Desk offering
A business administrator can swiftly design and create personalized dashboards by utilizing the framework. These dashboards can subsequently be shared with specific groups of agents based on their respective roles. This enables customers to fulfill their unique business needs by creating customized dashboards, each aimed at a particular set of agent users.
Steps to Enable
You don't need to do anything to enable this feature.
Tips And Considerations
In order to make custom dashboards available to users, they first need to be created in the BI catalog. This task is usually carried out by a business administrator who has access to the catalog. The dashboards are created within a designated custom folder and one or more pre-existing infolets are then added to each dashboard. Finally, specific roles are granted access to the dashboard and its associated infolets.