Revision History

This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:

Date	Module	Feature	Notes
02 DEC 2024	Help Desk Self-Service	Business Unit Options for Oracle Digital Assistant Help Desk Skill	Removed feature from update 24D.
29 NOV 2024	Help Desk Request Management	View AI Generated Help Desk Request Summarizations in French and Spanish	Updated document. Revised feature information.
29 NOV 2024	Help Desk Request Management	Use AI Help Desk Request Resolution Agent to Resolve Issues	Updated document. Revised feature information.
06 SEP 2024			Created initial document.

The table includes a chronological listing of document changes.