Chat in Browser UI: Engagement Panel version update

Engagement Panel version 17 is now generally available for all chat agents. Administrators now have one less step when implementing the following features:

Engagement Panel v17 is now available in production, which includes this list of features

Business Value:

• Enhance usability efficiency for agents handling chats in the browser user interface
• Make it easier for Admins to implement new chat features

Steps to Enable

You don't need to do anything to enable this feature.

Tips And Considerations

Helpful information about Engagement Panel version 17 can be found here in Answer ID 12531: Chat Engagement Panel in BUI

Key Resources

• Chat Administrator
• Chat Agent