Enhancements to CX Service Request Create fragment

This feature allows users to customize the service request creation process in Oracle Visual Builder Studio. It enables the addition of new sections, components, and display logic to the service request form.

  • Flexibility: Users can tailor the service request form to their specific needs by adding new sections and components.
  • Improved User Experience: Custom fields and sections can be added to gather more relevant information during service request creation.
  • Consistency: The feature maintains the default section with the SR Create Dynamic Form, ensuring core functionality remains intact.
  • Efficient Workflow: By customizing the form, organizations can streamline their service request process and collect the most pertinent information upfront.

Steps to Enable

This shows the outcome of adding an expanded section to the cx-svc-sr-create fragment.

Extended Version

Here are the steps to extend:

VB Studio Extension

Open Oracle Visual Builder Studio and go to Customer Experience (CX) > Service Center > Fragments

  1. Find and open the 'cx-svc-sr-create' fragment
  2. In the 'Structure' panel, click on "SR Create Rule Set"
  3. In the property panel, make a copy of the 'Case 1' display logic
    • This keeps the 'Default Section' with the SR Create Dynamic Form
  4. In the copied 'Case 1' display logic, add a new section
  5. Open the new section and add the components you want

Tips And Considerations

If you only want your changes to show up on the page or in the drawer, you can add a condition to check the page title.

Display Logic Condition

Display Logic Condition

Key Resources

Configure a Dynamic Container

Access Requirements

Oracle Visual Builder Studio