Chat in Browser UI: Language Translation Feedback for Chat Agents

To enhance the accuracy and effectiveness of real-time Chat Language Translations, a new Feedback feature is available. The Feedback feature allows Chat Agents to provide direct input on translations during live chat sessions by using a like/dislike button within the Browser UI.

25B Language Translation Feedback for Chat Agents

Business Benefit:

Improves the quality of the translated chat messages

Steps to Enable

More information about configuring this feature can be found at cx.rightnow.com, please search for "Requirements to configure the Language Translation Feedback feature for Chat in the Browser User Interface"

System Requirements:

• Engagement Panel v18+ is required for this feature. Please contact Jessica Bradley [e-mail] to have your site updated
• The Chat Language Translation feature must be enabled
  • And, an External Objects integration is in place
  • And, an AI service to provide the language translation is in place
  • And, the agent’s Profile must be configured to use the Chat Language Translation feature

Tips And Considerations

• This feature does not require a CX upgrade
• This feature does not require a feature flag
• This feature is available on test sites beginning May 15th 2025, and on production sites beginning May 29th 2025

Access Requirements

• Chat Administrator
• Chat Agent